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Xero Platform and Settings Operational Core Xero Products Operational Expenses Operational Invoicing, Bills & Quotes Operational Bank Reconciliation Operational Reporting Operational Products and services Operational Projects Operational Fixed Assets Operational Contacts Operational Files Operational America - Regional Products Operational Tax Reporting - Sales Tax & 1099 Operational Inventory Plus Operational Asia - Regional Products Operational Tax Reporting - Singapore GST Operational Australia - Regional Products Operational Tax Reporting - BAS, TPAR Operational AU Payroll Operational Canada - Regional Products Operational Tax Reporting - Canadian GST & HST Operational New Zealand - Regional Products Operational Tax Reporting - NZ GST Operational NZ Payroll Operational South Africa - Regional Products Operational Tax Reporting - SA VAT Operational United Kingdom - Regional Products Operational Tax Reporting - UK VAT & MTD Operational UK Payroll Operational Xero Mobile Apps Operational Xero Accounting Mobile App Operational Xero Projects App Operational Xero Me Operational Xero Verify Operational Xero Partner Products & Tools Operational Workpapers Operational Xero Practice Manager (XPM) Operational Xero HQ Operational Xero Tax (AU) Operational Xero Tax (NZ) Operational Xero Tax (UK) Operational Xero Go Operational Xero Central Operational Hubdoc Operational WorkflowMax Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents May 14 , 2024 Global: XPM - Customers may be unable to create invoices Resolved - Our team has resolved the issue impacting customers trying to create invoices in XPM. We apologise for any inconvenience this has caused. This was caused by a product change which has now been reverted. We apologise for the inconvenience. May 14 , 02:38 UTC Identified - We have identified what is preventing XPM customers trying to create invoices. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 2:02am UTC May 14 , 02:02 UTC Investigating - We are aware customers trying to create invoices in XPM are experiencing error messages. Our team is investigating this with urgency. Status Last Reviewed: 1:35am UTC May 14 , 01:36 UTC Global: XPM - Customers may be experiencing slowness in XPM Resolved - Our team has resolved the issue which was causing customers to experience slowness in XPM. This issue related to a network connectivity issue which our team implemented a fix for to resolve customer impact. We apologise for any inconvenience this has caused. May 14 , 00:45 UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12.22am UTC May 14 , 00:22 UTC Investigating - We are aware customers trying to access XPM are experiencing slowness. Our team is investigating this with urgency. Status Last Reviewed: 12:07am UTC. May 13 , 23:36 UTC May 13 , 2024 May 12 , 2024 No incidents reported. May 11 , 2024 No incidents reported. May 10 , 2024 No incidents reported. May 9 , 2024 Australia: Tax- customers cannot print tax returns Resolved - Our team has resolved the issue impacting Australian customers trying to print tax returns in Xero Practice Manager and Tax. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and has restored service. May 9 , 04:17 UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 4:00am UTC May 9 , 04:01 UTC Investigating - We are aware Australian customers trying to print tax returns in Xero Practice Manager and Tax are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 3:48am UTC May 9 , 02:32 UTC May 8 , 2024 NZ: Xero Mail - Some Xtra Mail customers failed to receive emails Resolved - We are aware that customers attempted to send emails from Xero via Xero Mail were failing to send to customers with Xtra email addresses. This issue impacted customers intermittently between 12pm, 5 May - 2.30pm, 9 May NZT. This issue is now resolved however we recommend that any emails sent during this time that failed to be sent to the recipient are resent by Xero. We apologise for the inconvenience that this issue caused. May 8 , 08:04 UTC Update - We are continuing to work on a fix for this issue. May 8 , 08:01 UTC Identified - We have identified what is impacting some customers from receiving emails from Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 7:46am UTC. May 8 , 07:46 UTC Investigating - We are aware some Xtra Mail customers may be experiencing an issue receiving emails. Our team is investigating this with urgency. Status Last Reviewed: 7:42am UTC May 8 , 05:08 UTC Global: XPM - Customers may be unable to access Clients page Resolved - Our team has resolved the issue causing errors and slowness for customers in XPM. We apologise for any inconvenience this has caused. Our team has resolved the performance issues some customers experienced across XPM. We apologise for any inconvenience this has caused. May 8 , 05:39 UTC Update - We are continuing to investigate this issue. May 8 , 05:30 UTC Investigating - We are aware customers are currently experiencing errors when trying to load the HQ Clients page. Our team is investigating this with urgency. Status Last Reviewed: 5:13am UTC May 8 , 05:13 UTC May 7 , 2024 No incidents reported. May 6 , 2024 No incidents reported. May 5 , 2024 No incidents reported. May 4 , 2024 No incidents reported. May 3 , 2024 Global: Xero Me - some customers may experience issues creating expense claims Resolved - Our team has resolved the issue impacting preventing some customers trying to create expense claims in Xero Me. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We’ve rolled back the release and services are back to normal. May 3 , 04:30 UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 4:19pm UTC May 3 , 04:20 UTC Identified - We have identified what is preventing some customers trying to create expense claims in Xero Me. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 4.07am UTC May 3 , 04:08 UTC Investigating - We are aware some customers trying to add expense claims in the Xero Me app are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 3:52am UTC May 3 , 03:53 UTC May 2 , 2024 Global -Some customers may be experiencing issues collecting payments from Stripe Resolved - Our team has resolved the issue impacting some customers trying to collect invoice payments via Stripe in Xero. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We’ve rolled back the release and services are back to normal. May 2 , 00:29 UTC Monitoring - Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:42pm UTC May 1 , 23:42 UTC Identified - We have identified what is impacting some customers trying to collect invoice payments via Stripe in Xero. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 11:16pm UTC May 1 , 23:17 UTC Investigating - We are aware that some customers trying to collect invoice payments via Stripe in Xero are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 11pm UTC May 1 , 22:59 UTC May 1 , 2024 Apr 30 , 2024 No incidents reported. ← Incident History Powered by Atlassian Statuspage × Can’t login? If you can’t login...